DGS Website and Application Services offer online form solutions, website development and application development services with a focus on accessibility, inclusive design, and intuitive user experience. DGS technology platforms provide stability, scalability and reliability in a highly secure environment. Organizations using our combination of cloud and on-premise platforms gain a secure, accessible, and mobile-friendly interfaces that empower government entities with best-in-class technology.
For more information, visit the DGS Service Offerings website.
| Service Level Name | Description | Target Service Level |
|---|---|---|
| Service Request Fulfillment Timeliness | Means the percentage of time OTIS successfully completes “Service Requests” (defined as requests that are not automated self-provisioned or that do not require solution proposal development; examples of such requests include provisioning ID access, password resets, Service Catalog requests, IMACDs) within the applicable timeframes. | 96.00% |
Service Rates
DGS is a self-funded program covering most associated costs for this service. Digital Government Services are provided at no-cost to South Carolina government entities as long as program funding is available.
Service Contacts
For new service requests, general inquiries about the DGS program, and all other service-related questions, customers should reach out to their Agency Relationship Manager (ARM) or contact the DGS program staff directly (DGS@admin.sc.gov).
Existing DGS service customers may contact the DGS provider partner directly (support@scgov.atlassian.net) for support with existing services.
| Customer Entity Type | Eligible |
|---|---|
| State Agencies | Yes |
| Local Government Entity including Municipality and County | Yes |
| Higher Education | Yes |
How To Order
Customers should contact their Agency Relationship Manager (ARM) or the DGS program staff (DGS@admin.sc.gov) to acquire these services.