DGS Payment Services offer South Carolina government entities a secure platform for online payment processing ensuring a seamless and efficient payment experience. Designed for convenience and compliance, the service meets PCI standards, providing a secure environment for all transactions.
For more information, visit the DGS Service Offerings website.
| Service Level Name | Description | Target Service Level |
|---|---|---|
| Service Request Fulfillment Timeliness | Means the percentage of time OTIS successfully completes “Service Requests” (defined as requests that are not automated self-provisioned or that do not require solution proposal development; examples of such requests include provisioning ID access, password resets, Service Catalog requests, IMACDs) within the applicable timeframes. | 96.00% |
Service Rates
DGS is a self-funded program covering most associated costs for this service. Digital Government Services are provided at no-cost to South Carolina government entities as long as program funding is available.
Service Contacts
For new service requests, general inquiries about the DGS program, and all other service-related questions, customers should reach out to their Agency Relationship Manager (ARM) or contact the DGS program staff directly (DGS@admin.sc.gov).
Existing DGS service customers may contact the DGS provider partner directly (support@scgov.atlassian.net) for support with existing services.
| Customer Entity Type | Eligible |
|---|---|
| State Agencies | Yes |
| Local Government Entity including Municipality and County | Yes |
| Higher Education | Yes |
How To Order
Customers should contact their Agency Relationship Manager (ARM) or the DGS program staff (DGS@admin.sc.gov) to acquire these services.