Based on Microsoft Active Directory, the OTIS Managed Active Directory service provides customers with a centralized, authoritative directory of network-based resources, such as computers, printers, applications, file shares and user data. This service allows customers to reduce infrastructure and operating costs while securing access to network resources. It also enables customers to enforce security policies, manage software installations and updates and assist with identity management.

Key Features and Benefits

• All services are delivered in compliance with the State of South Carolina's information security policies, as presented in SCDIS-200.
• All services are delivered consistent with Microsoft best practices.
• Overall forest and domain architecture, design, maintenance and backup and restore capabilities.
• Privilege accounts are provisioned to perform administrative tasks per state security policy.
• Delegated to customer IT staff to perform administrative tasks such as user provisioning, de-provisioning and server administration.
• Simplified directory management and automation with enterprise tools, including group policy management with advanced group policy management.
• Delegation of group policy management with oversight from OTIS.
• Provides self-service password reset portal.
• Robust monitoring and reporting associated with the health, compliance and security with Active Directory services.
• Directory services integrations with applications (e.g., LDAP, SSO, SAML, etc.).
• Enterprise application authentication environment and public key infrastructure service for internal and private servers, websites and more.
• Proactive maintenance, planning and monitoring with environment reviews that include security, group policy and best practice standards within the enterprise.
• Robust, transparent communication and collaboration between the active directory service team and customer stakeholders.
• Application and operating system patching applied in lower environments prior to production to allow for customer testing.
• Integrated with Microsoft Domain Name System (DNS).
• Distributed file name service management.
• Entra ID privilege access.
• Professionally implemented and managed solutions to ensure the highest reliability and a problem-free environment.
• Secure authentication of any user with a SCID account without additional infrastructure cost or complexity.